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Photometry Service
-Service/Detektion_Service_header_2880x960_1080.jpg "epServices expert in photometer calibration")
Stay tuned to the right wavelength!
Qualitative and reproducible results depend upon quality instrumentation and measurements. To optimize photometric and fluorometric precision, accuracy, and linearity, your photometry instrument should be routinely checked, calibrated and adjusted by a qualified Eppendorf Service Technician.
Photometry Performance Plans include a choice of preventive maintenance programs which are designed to verify that your instrument meets manufacturer's specifications.
We also take care of the required optics cleaning work, instrument adjustments and provide you with full documentation and certificates.
-Service/BioSpectrometer_Detektion_785342_700x524_700.jpg "epServices expert ensuring photometer test")
Preventive Maintenance
Eppendorf offers a choice of preventive maintenance services and service agreement options for consistent instrument performance and confidence in safety.
New: Global Biological Shaker Service Agreements from cost-efficient to all-inclusive care packages for easier service process, maximized uptime, and peace of mind!
New: Global Biological Shaker Service Agreements from cost-efficient to all-inclusive care packages for easier service process, maximized uptime, and peace of mind!
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Our new comprehensive service agreements
- "AdvancedCare" includes a full annual preventive maintenance service program for assured instrument reliability and uptime; 20 % discount on parts, labor and travel; 10 % discount on additional services (e.g. IQ/OQ) during the agreement period
- "PremiumCare" includes a full annual preventive maintenance service program for assured instrument reliability and uptime; unlimited travel, spare parts and labor on repairs included in the agreement; 10 % discount on additional services (e.g. IQ/OQ) during the agreement period
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Our preventive maintenance only services
- "Preventive Maintenance" includes all preventive maintenance services to keep the instrument in accordance with the manufacturer specifications
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Calibration Services
Calibration and verification services assure the precision and accuracy of an instrument according to defined parameter (wavelength and temperature if applicable) specifications.
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Qualification Services
Installation Qualification (IQ) and Operational Qualification (OQ) certification services ensure your Quality Management requirements are fulfilled, providing you with qualified assurance that your Photometry instrument is functioning correctly, in accordance with manufacturers’ specifications.
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Photometry Service Agreements
| Service Agreement Ordering Information | AdvancedCare For assured instrument reliability and uptime | PremiumCare For assured instrument reliability, uptime and financial plannability |
| Eppendorf BioPhotometer® | ||
| Eppendorf BioSpectrometer® | ||
| Includes: | ||
| Full preventive maintenance | 1/year | 1/year |
| Software update (during annual maintenance, if applicable) | ||
| Priority Support* | ||
| Discount on parts, labor, travel | 20 % | included |
| Parts, labor & travel included | - | |
| Discount on additional services (e.g. IQ/OQ) |
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Info: Our service offers may differ by country. Please contact your local service representative for more information.
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Photometry Preventive Maintenance Services
| Preventive Maintenance Ordering information | Preventive Maintenance |
| Eppendorf BioPhotometer® | |
| Eppendorf BioSpectrometer® | |
| Cleaning and Maintenance | |
| Cleaning of housing and cuvette shaft | |
| Cleaning and inspection of internal parts and light path | |
| Checking for damages | |
| Inspection of housing/Testing of stability | |
| Software update | |
| Functional Check | |
| Checking of keyboard, and display | |
| Testing of printer output and USB port (master/slave*) | |
| Setting number of flashes | |
| dsDNA test - 260 nm (Biophotometer plus) | |
| Self test (Biospectrometer/Biophotometer D30) | |
| Memory | |
| Evaluation of stored data | |
| Verification | |
| Photometer Test (wavelength systematic error/precision and photometric accuracy/fluorescence test*) | |
| Temperature verification/adjustment* | |
| Documentation |
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*Where feature is present
Attn: This table lists only the most important service operations by plan. The provided service report will show the complete service operations performed.
Info: Our service offers may differ by country. Please contact your local service representative for more information.
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